BRIEF REPORT: Using the Role-Reversal Technique in an Industrial Setting

Abstract

In the spring of 1991, the manufacturing division of our company reorganized into a series of semi-autonomous or self-managed work teams. My job responsibilities included providing instruction to team members concerning the skills necessary for effective team work. At a series of skill-training sessions, the topics included developing the teams' missions and goals; clarifying individual, team; and managerial roles and responsibilities; and developing adequate processes and procedures to ensure that goals could be met.